Refund policy

We are delighted to inform you that most of our customers are satisfied with their purchases. However, if you find it necessary to return an item you bought from us, the specific terms and conditions will depend on the item and the circumstances.

If your new Automower develops a fault within the warranty period: If you have received a faulty machine from us, it is essential to report it to us as soon as possible. Please refrain from repairing it yourself, as this could void the warranty.

1. Return Eligibility:

1.1. To be eligible for a return, your robotic lawn mower must be in its original condition, unused, and undamaged.
1.2. Returns must be initiated within 45 days from the date of purchase.
1.3. Customised or personalised robotic lawnmowers are only eligible for returns if they are defective or damaged upon purchase.

2. Return Process:

2.1. To initiate a return, please call + 61 493 288 841 to organise a specialist visit to your site.
2.2. Our staff will inspect the item to ensure it meets the return eligibility criteria.
2.3. Please include all original accessories, manuals, and packaging materials when returning the item.
2.4. Refunds will be issued in the original form of payment.

3. Refund Options:

3.1. If your return is approved, you may choose one of the following refund options:
a) Refund to Original Payment Method: We will refund the original payment method used for the purchase.
b) Store Credit: We can provide store credit for the total purchase price, which can be used for future purchases in our store.

4. Refund Exceptions:

4.1. The following items are not eligible for refunds:
a) Gift cards or vouchers.
b) Products that are damaged or not in their original condition.
c) Returns requested beyond the specified time frame.

5. Damaged or Defective Products:

5.1. If your robotic lawn mower is damaged or defective upon purchase, please call + 61 493 288 841 to organise a specialist visit to your site.
5.2. We will assess the situation and provide you with options for a replacement, repair, or refund, depending on the issue's nature and the product's availability.

6. Warranty:

6.1. Our robotic lawnmowers come with a manufacturer's warranty. Please refer to the warranty information provided by the manufacturer for details on coverage, terms, and conditions.

7. Customer Support:

7.1. If you have any questions or concerns regarding returns, refunds, or other inquiries, please get in touch with our customer support team at + 61 493 288 841. Our staff is available during business hours to assist you.

Please note that this Return and Refund Policy is subject to change without notice. You are responsible for reviewing and understanding the policy at the time of your purchase.